Grievance Redressal

Contact us in the Grievance Redressal:

AMC Repo Clearing Limited

Unit No-503, Windsor,
Off CST Road, Kalina,
Santacruz East,
Mumbai-400 098

Email ID : grievance@arclindia.com
Contact details : 022-6906 8017/8024

Arbitration / Appellate Arbitration Awards :

Sr. No	Year	Carried forward from previous year	Received	Resolved	Pending
1	2020-21	Not Applicable@
2	2021-22	Nil	Nil	Nil	Nil
3	2022-23	Nil	Nil	Nil	Nil
4	2023-24	Nil	Nil	Nil	Nil
5	2024-25	Nil	Nil	Nil	Nil
5	2025-26 *	Nil	Nil	Nil	Nil
	Grand Total	Nil	Nil	Nil	Nil
* as of November 30, 2025

@ AMC Repo Clearing Limited was incorporated on April 17, 2021

Arbitration Panel for Grievance redressal:

Details of the Grievance Redressal Panel (GRP) constituted pursuant to Regulation 29A of SEBI (SECC) Regulation 2018 to resolve investor grievances.

Terms of Reference:

To deal with the complaints referred by the Clearing Corporation, listen to the parties and resolve their complaints / disputes.
Define / approve the policy and SOP for dealing with complaints (including complaints related to unauthorized trades) by Exchange and Grievance Redressal Panel / Conciliators and Arbitrator.
Ensure that the Clearing Corporation and GRP take measures to minimize instances of unauthorized complaints, including defining appropriate regulatory actions (financial disincentives, disablement) against members.
Review of complaint resolution process, review of complaints remaining unresolved over long period of time, etc.

Constitution of the Panel Committee

Sr. No.	Panel Member Name	Member / Participant	Qualifications	Experience
1	Ms. Anjali Sheth Sr. Vice President	Axis Bank Limited	MBA in Financial Management, M.Com (Banking & Finance), B.Com	Banking professional with over 26 years of experience in the financial services industry across regulatory compliance, operational risk management, policy alignment, process control across Treasury operations, investments (SLR & Non-SLR), Money Markets, Forex Reconciliations, Custody & Fund Accounting, Overseas Operations, regulatory inspections, audit reviews, and grievance redressal mechanisms. Also supervised the Securities Settlement Department at The Clearing Corporation of India Ltd. (CCIL).
2	Mr. Shameek Ray Executive Vice President & Head – DCM	ICICI Securities Primary Dealership Limited	PGDM - IIM Bangalore, Bachelor in Computer Science - BITS Pilani, CFA	Head - Debt Capital Markets vertical with over 28 years of experience across Issuers and Investors relationships for debt fund raising, debt investing and debt hedging. Worked closely with regulators on corporate bond market development and improving Corporate Bond Regulations. Earlier a panel member of the Corporate Bond and Securitization (CoBoSAC) panel with SEBI and member of several working groups for development of the corporate bonds segment.
3	Ms. Smita Nair Jt. Vice President & Head of Settlement	STCI Primary Dealer Limited	B.Com, Mumbai University	A seasoned Treasury Operations professional with over 20 years of market-wide exposure across Fixed Income Treasury Settlements and Money Market Operations and Operational Excellence across automation, internal controls, regulatory compliances, frameworks on operational risks, settlement processes, collateral management and evolving operational standards for the broader financial markets. Actively involved in driving automation initiatives and aligning processes with best practices followed across the industry.

Frequency: As and when required."